Refund policy

On Auction X a buyer's card is only held during bidding and is charged only after the .si registry confirms the domain has moved to the buyer. Most problems are therefore solved by releasing a hold, before any money is taken. This policy explains every case. Auction X is operated by ECLIBZ LTD, a company registered in England and Wales, 124 City Road, London EC1V 2NX, United Kingdom.

Bids that don't win

The hold on your card is released when the auction closes. You are never charged and pay no fees. Depending on your bank, the hold can take a few days to disappear from your statement.

The seller doesn't transfer the domain

The seller must start the holder change within 2 days. If they don't, the sale is cancelled automatically: your hold is released, or, if your card was already charged, you are refunded in full. You don't need to ask.

Something is wrong after the transfer

After the transfer is verified you have 24 hours to check the domain. If it isn't what was listed, for example it can't be used or the holder change wasn't completed properly, use Report a problem in the transaction room. The deal is paused and the seller isn't paid while our team reviews it. If we find the domain wasn't delivered as listed, you are refunded in full.

Completed purchases

Once the inspection window has passed, or you confirmed the domain earlier, the sale is complete and the domain is yours. Because the domain has been transferred to you at your request, completed purchases are final, except where the law gives you a right to a refund.

How refunds are paid

• Refunds go back to the card you paid with, for the full amount you were charged. Auction X charges buyers no fees, so there is nothing kept back.
• Banks usually show the refund within 5 to 10 business days.
• When a sale is refunded, the seller's share is taken back from their payout balance and no commission is charged.

Questions and chargebacks

Write to support@auctionx.si with your domain name and we'll reply within one business day. Please contact us before asking your bank for a chargeback: we can usually resolve it faster. See also our Terms.